Welcome to Alfred's Tech Support Page. This is where you will find answers to our most frequently asked questions. Select the specific title from the drop-down menu below. If you can't find the answer to your questions, please contact us at
techsupport@alfred.com. You may also contact us at:
Vista Compatibility:
Unfortunately, Macromedia has not released a Vista-compatible version of their Projector and Director Player programs, which all of our titles use to run. Until Macromedia releases the software, all of our titles will require the use of Compatibility Mode to run in Windows Vista. To do this:
Right-click on the file you use to open the program > Select Properties from the menu > In the dialog that appears, choose the Compatibility tab > Check “Run this program in compatibility mode for:” and select Windows 98 from the drop-down list > Click the OK button
After making these changes, the program should open. If you do not see a Compatibility tab in the Properties window, you may need to click the Advanced button first.
Mastering Music:
For all technical support inquiries regarding Mastering Music, please contact the manufacturer, Datasonics, directly at help@datasonics.com.au.